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Helplines and advice in a crisis



Helplines

Are you in need of urgent advice or help? In a medical emergency, such as an overdose, call the emergency services. For a traffic light system to help you judge how urgently you should seek help click here

Other helplines are listed under each specific topic e.g. for panic, drug problems or eating disorders.
 

For Parents

Helplines

YoungMinds Parent line is open Monday-Friday 9.30-4 pm. Outside of these hours, you can also e-mail for advice on their contact form.

Family Lives Telephone line staffed by trained therapists can offer emotional support, information, advice and guidance on any aspect of parenting and family life. The helpline service is open 9 am – 9 pm, Monday to Friday and 10 am – 3 pm Saturday and Sunday. There is also the option of live chat and e-mail if you are unable to get through on askus@familylives.org.uk.

Children1st is Scotland’s National Children’s Charity. If you live in Scotland, you can use their helpline for Parents and Carers or use their web chat option. They also have information and support for families and schools.

Self-harm

If your child has self-harmed and you are concerned that the cuts are very deep or there is serious blood loss, call your GP, go to Casualty, or call 999. If you are not worried about your child’s physical health (in other words, the cuts are shallow and no longer bleeding), try your best to stay calm. Our section on self-harm will help you decide what to do next and how to talk to your child about what has happened.

Suicidal thoughts

Hearing your child, teen or young adult express suicidal feelings is hugely distressing for parents and carers and we are here to help your family find the support you need. Many people express suicidal thoughts because they are feeling overwhelmed and may not want to act on them, but it is still very frightening for them and frightening for you. Other worrying symptoms might include hearing voices, feelings of unreality, becoming very angry or violent, showing signs of an eating disorder or becoming very withdrawn. Find support and advice for you and for your child on this page: Get help for suicidal feelings

 

For Young People

  • Childline Not just for young children, Childline offers a helpline, online chat and e-mail advice for anyone up to the age of 19 years.
  • Shout Crisis textline Text for free 24/7 support across the UK if you are experiencing a mental health crisis. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from most networks
  • The Mix for under 25’s offers on-line chat and text messaging.
  • Kooth A really good website which also offers online counselling and support by text, e-mail or by chatting on the forum for ages 10-18 years.
  • Student Space offer a helpline but also web chat, e-mail and text support
  • Get help for self-harm
  • Get help for suicidal feelings